1. Ensure that you are using the cable given to you in the box. Using any other cables that are not USB-C to USB-A can mess up the device. These steps are explicitly listed on the product page as a warning!
2. If the RetroBuddy is not loading up properly, it could mean that the battery is low and needs to be recharged with the cable included. If it is charged and is not loading up, press and hold the reset button or power button.
3. Try removing the SD card and inserting it again to reset the system
4. Because of the large volume of games, the single SD card may struggle with handling the load. Users experience better gameplay when they use two SD cards and import their own ROMs into the secondary card.